Track & Collect Yodel Parcels is an app for tracking parcel deliveries and managing related delivery services. It brings together real-time parcel information, delivery notifications, location choices, returns, and Click & Collect orders in one place.
What types of delivery information can it show?
The app supports real-time tracking for parcel deliveries, including food deliveries and UK mail. Users can view the progress of parcels and see how many deliveries are coming to them. The app also provides two-hour delivery windows, helping users understand the expected timing of an order. Where available, it can show a photo of the delivered parcel after delivery.
Can it provide updates without manual tracking?
Push notifications can report changes in a parcel's journey, including delivery updates and disruptions such as extreme weather or road closures. This gives users information about changes that may affect delivery progress without requiring them to repeatedly check the tracking screen.
Which delivery instructions are supported?
For eligible deliveries, users can choose where a parcel should be left. The available choices described for the app include a safe place, a neighbor, or a suggested safe location. These options are intended for situations where the recipient needs to provide a preferred place for the courier to leave the package.
How does it handle multiple parcels and addresses?
Track & Collect Yodel Parcels can manage deliveries from multiple brands and lets users track several orders at once. Multiple address support is also available, which is useful for people who need to monitor parcels connected with more than one delivery location. Users can communicate with their courier for further information about a delivery.
Can the app help with returns and collection orders?
The app includes options to book returns and manage Click & Collect orders. It also provides a choice of Click & Collect locations, so the service covers collection arrangements as well as home delivery tracking.
Where can users get help?
A customer service chat is available for questions and assistance with using the delivery features. The source also describes ongoing app updates, with recent additions including delivery windows, delivered-parcel photos, returns booking, and additional Click & Collect location choices.