SERP-SHG App brings several SHG field and administrative tasks into a role-based mobile application. It is intended for work such as submitting member demands, recording loan requests, checking member identity and maintaining household income information.
When members need to submit a demand
The app includes a demand-submission function for VOA YSR Aasara members. The source describes it as a way to raise item demands through the app and receive progress updates. This gives users a digital route for submitting a request and checking its reported status, rather than describing the process only in terms of paper forms or office visits.
When member identity needs to be checked
For CC roles, SERP-SHG includes a member biometric authentication module. The app description identifies biometrics such as fingerprints or facial recognition as examples of the data used for authentication. This function is presented for verifying members during the relevant SHG processes; the source does not specify the devices or setup required to use it.
When a VOA submits or follows a loan request
A single-window loan application interface is provided for VOA roles. It brings loan-request submission into the app, and the description says users can track application status and receive notifications about approval. These details make the module relevant both when entering a request and when checking for a reported change in its progress.
When member details require review
The APM approval workflow is intended for reviewing and approving member details. It is a distinct administrative step from the VOA loan application interface: the source assigns the review and approval of YSR Aasara member information to the Aasara Program Manager role. It does not establish that approval is automatic, so the workflow is best understood as a role-based process for handling those decisions.
When income and household information must be recorded
The SHG Income Profile, available within the VOA role, records member income details and household information. This supports keeping those records together in the app for reference in SHG-related work. Alongside the demand, biometric, loan and approval modules, it forms part of the app’s wider purpose of centralizing SHG data entry and processing.