NeN - Energia in abbonamento helps NeN customers manage their electricity and gas supplies through a digital platform. The app brings service updates, consumption information, payment records, support requests, and account details together, so customers can handle several routine energy tasks from one place.
Activation and supply management
Customers can check the status of an activation and receive real-time notifications about its progress. The app also allows supplies to be organized by assigning them to specific locations, which can help separate different properties or service points within the account.
When adding another supply, users can photograph their bill to provide the relevant information through the app. Personal details can also be updated digitally, without relying on a separate process for these account changes.
Consumption and payment information
NeN - Energia in abbonamento includes tools for keeping track of electricity and gas consumption. Customers can also consult their payment history, giving them access to past payment information alongside their current supply details.
Support and customer features
Technical assistance can be requested directly from the app, providing an in-app alternative to contacting a call center. The app also includes an option to invite friends in connection with reducing the monthly payment, while the Robo feature presents additional benefits for customers to explore. These functions complement the core tools for monitoring services and managing account information.