MyManatee Mobile is a customer service app for reporting non-emergency issues to Manatee County staff. Residents, business owners, and visitors can use it to submit concerns such as drainage problems, damaged sidewalks, broken street lights, and potholes, then follow the status of their requests through the app.
Submit a detailed issue report
The app provides a way to send a work request about a problem in the local area. When submitting a report, users can describe the condition and attach a photo of the affected location. The photo attachment gives County staff visual information alongside the written report, helping them understand what has been reported.
Follow request progress
After a request is submitted, it is sent to County staff, who receive it in seconds according to the supplied information. MyManatee Mobile allows users to monitor the progress of reported issues and view updates within the app. Multiple requests can be tracked at the same time, so users can follow more than one reported problem without treating them as a single case.
Continue communication with County staff
Users can add comments about the reported condition after submitting a request. These comments can provide additional details or updates and support communication between the person who reported the issue and County staff. The app also sends a notification when a request has been resolved, helping users see the reported outcome.
Scope of the service
MyManatee Mobile is intended for non-emergency reports. Emergency situations should not be submitted through the app; users should contact the appropriate emergency services or authorities when immediate assistance is needed. Resolution times can vary according to the nature and complexity of each issue, while County staff work toward addressing requests and notifying users about progress and resolution.