MyDigi is an Android app for managing a Digi account, with tools for checking usage, making payments, purchasing reloads and Internet add-ons, and requesting emergency credit. It brings account information and several support options together in one place.
Checking balance and usage
The usage tracking function presents remaining balance and data information so users can review their account status. Regularly checking these details can help users monitor their available resources and make decisions about reloads or add-ons based on the information shown in the app.
Payments, reloads, and add-ons
MyDigi supports bill payments through the app. It also lets users buy reloads and Internet add-ons, providing a way to manage these account transactions from the same account-management interface. The source also describes offers and promotions associated with some purchases, although their availability and terms may vary.
Emergency credit options
When a user runs out of credit, the app provides access to Digi's Talktime Advance emergency top-up option. Users can also request credit from another Digi user through Talktime Transfer. These are distinct ways to address a lack of available credit, and the source identifies both as part of the app's emergency top-up tools.
Offers and account access
The app includes access to exclusive offers, promotions, and privileges for Digi users. MyDigi also supports linking multiple accounts, allowing more than one number to be managed through a single login according to the supplied information.
Customer service and case tracking
For assistance, MyDigi offers live chat with customer service consultants. The stated chat hours are 10am to 9pm daily. Users can also track their support cases, referred to in the source as “Incident Tickets,” in real time. This gives the app a support function alongside its billing, usage, and account tools.