Fchat - Chatbot Messenger serves as a comprehensive automated reply bot that helps businesses handle customer messages and comments around the clock without continuous human oversight. By managing incoming queries based on specific keywords, the application minimizes the need for dedicated customer service personnel while ensuring timely responses. Users can broadcast event messages to all past contacts simultaneously, streamlining outreach campaigns without individual messaging. Additionally, the software supports order creation and appointment scheduling, helping businesses maintain efficiency across live streams, advertisements, and sales pages.
Automated Reply and Unified Online Chat
The platform handles incoming comments and messages across multiple pages from a single centralized window. Through keyword-based rules, the system automatically responds to user inquiries and comments, keeping customer interactions consistent. An automated sequencing system helps maintain structured relationships with various consumer groups, covering both prospective buyers and established purchasers.
Appointment Scheduling and Reminders
Businesses can set up appointments directly through the application and configure automated notifications to go off a set number of days or hours in advance. This tool assists service providers in keeping track of client schedules and reducing missed appointments without manual tracking.
Order Processing and Logistics Integration
The system generates orders automatically during live streams, from ads, and through dedicated order forms and sales pages. Once an order is logged, Fchat connects directly with logistics carriers to automatically dispatch order status messages to customers, keeping them informed of fulfillment progress.
Audience and Data Management
The application caters to online sellers on platforms like Facebook, Instagram, TikTok, and Zalo, as well as brick-and-mortar stores such as restaurants, cafes, and hair salons seeking repeat patronage. For storage and performance, the service provides cloud servers to save images, videos, and messages while minimizing overall data consumption during file downloads.