Deliveroo helps customers browse restaurants and grocery options, place delivery orders, and follow their progress in one app. Entering a delivery address shows options that serve that location, while search and filters help narrow the available choices. Orders can be placed for delivery soon or scheduled for later.
Browse restaurants and menus
Restaurant listings can be explored by cuisine, popularity, or new openings. Photos and customer reviews are available to help compare options, and filters can narrow results by price, estimated delivery time, or dietary preferences. The described dietary filters include vegetarian, vegan, gluten-free, and allergy-friendly options.
After choosing a restaurant, customers can review its menu and select items for the basket. The app brings restaurant discovery and ordering together, so choices can be made before moving to checkout.
Review and pay for an order
The basket displays selected items, available modifiers, special requests, and an itemized receipt before payment. Checkout supports saved cards and digital wallets, and promo codes or Gift Cards can be applied during payment. This gives customers a chance to review the order details before confirming it.
Orders may be placed immediately or scheduled for a later time. The profile also keeps order history and payment methods, alongside saved addresses and receipts, according to the app description.
Follow a delivery
After an order is confirmed, the app provides preparation updates and rider assignment details. Once the rider collects the delivery, customers can follow the route on a live map and see status updates and an estimated arrival time. The estimate may change as preparation or traffic affects the delivery.
For delivery instructions or other coordination, the app offers options to message or call the driver. These tools support communication while the order is on its way.
Manage preferences and account details
The profile area includes saved addresses, favorite orders, payment methods, receipts, and access to customer support chat. Order history and favorites can also help customers return to past choices. Promotions and loyalty perks are described as appearing in a separate offers tab.